Crownslots Australia respects the privacy expectations of every player, whether you log in from Perth, Hobart, or the Northern Territory. We follow the Australian Privacy Principles and blend them with best in class global procedures so that your playing history, identity documents, and banking details stay locked down. The privacy centre is easy to find, it explains what data we collect, and it gives you direct control over how Crownslots uses it. The data map sits on the same page so you can review which teams touch which elements of your dossier.
We gather the basics, name, email, phone, address, and bank or wallet details, plus behavioural signals such as game selections, deposit rhythms, and device fingerprints. We also capture location data with your consent to ensure you are seeing Australian specific promotions and to keep geo blocked jurisdictions out. All data is stored in encrypted vaults that connect only to the Crownslots operations team.
Data helps us personalize your lobby, flag bonus offers, and speed up verification. When you upload documents for KYC, the system stores them temporarily and then shares the essential details with the compliance department for the statutory retention period. Marketing uses the data to share Aussie promotions that match your loyalty tier, but you can always toggle off offers in the profile settings. We never sell your data; it stays within the Crownslots family unless you choose otherwise.
We also analyse aggregate play patterns to tune the live lobby and drop radar. That means we can respond quickly if a tournament is suddenly bottlenecked or if a new slot is generating unusual volume.
Crownslots Australia uses cookies to keep the interface fast and to remember preferences like language, theme, and responsible gambling limits. Essential cookies keep you logged in, while analytics cookies help us understand load times, error rates, and gameplay hops. Advertising cookies allow us to show Crownslots campaigns on Aussie social channels, but you can opt out of the non essential cookies with the toggle inside the cookie banner.
We work with banks, payment processors, identity verification vendors, analytics suites, and marketing partners. Each vendor signs a data processing agreement and is regularly audited to confirm they meet Crownslots privacy standards. Some partners host their services offshore, but they only process personal data with safeguards such as standard contractual clauses or binding corporate rules so that your data remains protected under the Privacy Act. Transfers to vendors outside Australia rely on privacy shields and explicit approvals from the Crownslots Data Protection Officer.
You can request access to the data we hold, correct inaccuracies, or demand that we delete your account under legitimate grounds. The profile centre lets you download your full data dossier, adjust newsletter preferences, and update documents without a support ticket. When it comes to automated decision making, Crownslots explains how machine learning models influence game recommendations and offers an opt out so you keep human control.
If you have questions, email [email protected] or send a letter to the Data Protection Officer in Sydney. We answer requests within 30 days and we share a clear log of the steps we took.
All personal data is encrypted with AES-256 during transit and at rest, and the keys rotate every ninety days. We keep daily backups in three geographically separated data centres, and most backups that store personal data are shredded after 90 days unless required for dispute resolution or legal compliance. The retention schedule follows the Money Laundering laws, so financial records stay for seven years while marketing telemetry is kept for no more than two. If a data breach occurs, we notify players, the OAIC, and affected agencies within 72 hours and take immediate steps to lock down the channel.
Crownslots Australia is committed to adapting the privacy policy as the law evolves. Keep an eye on the privacy centre for updates, and know that every change is logged in a transparent version history so you can see what changed and why. We also welcome feedback from Aussies on how to keep data safer.